Quick answers to the questions we hear most.
π How do I place an order?
Add the products you want to your cart, go to checkout, enter your details and address, choose how to pay, then confirm your order.
π³ How can I pay?
Cash on delivery, or online at checkout. You'll see all available payment options before you pay.
π Do you deliver to my area?
Yes, we deliver to all governorates in Egypt.
β±οΈ How long does delivery take?
Most orders arrive within 2β5 business days.
π° How much is shipping?
It depends on the weight of your order, starting from 90 EGP, and it's free on orders of 2,500 EGP or more. See Shipping & Delivery.
π¦ Where is my order?
Call us on +20 100 003 1815 with your order number and we'll check it for you.
βοΈ Can I change or cancel my order?
Contact us as soon as possible, before your order ships, and we'll do our best to help.
π Can I return or exchange a product?
Yes, within 14 days of delivery. See Returns & Exchanges.
π§Ό Are the covers washable?
Yes. Our bean bags and orthopedic cushions have removable covers with hidden zippers, so you can take the cover off and wash it.
π« Can I refill my bean bag?
Yes, you can order bean bag refill packs from our store.
π Still need help?
Call +20 100 003 1815 or email info@penguin-egy.com.