Returns & Exchanges

Not happy with your order? You can return or exchange it within 14 days of delivery.

✅ Conditions

• The item is unused and in the same condition you received it.
• It is in its original packaging.

🔄 How to return or exchange

1. Contact us within 14 days of delivery: call +20 100 003 1815 or email info@penguin-egy.com.
2. Send us your order number and tell us what you'd like to return or exchange.
3. Our team will confirm the next steps and arrange it with you.

🔁 Exchanges

Want a different size or color? We'll exchange it for you, subject to availability.

💸 Refunds

Once we receive and check the returned item, we'll contact you to complete your refund.

⚠️ Damaged or wrong item?

Please check your order on delivery. If anything is damaged, defective or not what you ordered, contact us right away and we'll sort it out.

📞 Questions?

Call +20 100 003 1815 or email info@penguin-egy.com.